Frequently Asked Questions
Assistance with your Ann Demeulemeester shopping experience.
Which payment methods are accepted?
We accept major credit cards including Visa, Mastercard, and American Express, as well as digital payment solutions such as PayPal, Apple Pay, and Klarna for select regions.
What is your return policy?
Items may be returned within 14 days of delivery provided they are in their original condition, unworn, and with all security tags and packaging intact.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific location and local customs regulations.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the courier's website to monitor your shipment.
Are the products authentic?
All products sold on our official online store are guaranteed to be 100% authentic Ann Demeulemeester designs, shipped directly from our distribution centers.
Can I modify or cancel my order?
To ensure rapid delivery, orders are processed quickly. You may request a cancellation within one hour of purchase; however, once an order has entered the shipping phase, it cannot be modified.